S. Piccinini - IBM

Enterprise Software Quality Management

The National Institute of Standards and Technology estimated that software errors cost as much as $59.6 billion per year to the U.S. economy in 2002, and that as much as $22.2 billion, could be eliminated by an improved testing infrastructure. IBM would like to reduce its share of that cost while recognizing that there are many pressures on software quality today. Customers’ needs are evolving rapidly, and their expectations for usability, consumability, and interoperability are increasing. We need to reduce error rates at the same time that we meet customers’ rising expectation.

We must implement the best possible practices and procedures for the creation of high quality products. In this context test planning, test construction, and test asset management throughout the software development lifecycle is a key to build uniform approaches to meet this commitment.


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